Leonardo Gentili

Service Designer @Wates Group

London, GB

Delivering a digital strategy to establish a guiding vision for an enterprise-level architecture that is secure and can integrate with the existing systems, equipping the people to deliver effectively to business customers. Key activities:1. Define clear digital and business transformation objectives aligned with business strategy. Conduct an audit to assess the current state of user journeys and operational processes. Adopt lean, agile methodologies to eliminate waste and enhance continuous improvement through iterative, data-driven problem-solving. Create digital journeys that reflect business workflows based on user needs, supporting task automation, compliance, inventory optimisation, procurement consolidation, knowledge management, and workforce planning. Consolidate fragmented functionalities into a strategic platform, reduce multiple access points, enhance current investments with intelligence, and automate processes across functional areas.6. Monitor performance with impact measures, combining user research and advanced analytics to assess how tools influence user experience and drive improvements.

Università di Bologna

Bachelor's degree

Ravensbourne University London

Master's degree