Leonardo Ayala

Client Coordinator @4Ever Young Anti-Aging Solutions

Miami, FL, US

Manage the spa’s appointment calendar, ensuring optimal booking efficiency and accurate scheduling for all service providers.• Serve as the primary point of contact for clients via phone, email, and in-person inquiries, providing prompt and accurate information.• Process client check-ins, check-outs, and payments with precision and discretion.• Maintain accurate and confidential client records, treatment histories, and documentation in compliance with privacy standards.• Prepare and distribute daily schedules, reports, and updates for the spa team.• Track inventory of front desk supplies, forms, and retail products; coordinate reordering as needed.• Support billing, invoicing, and reconciliation processes in collaboration with management.• Coordinate internal communications between service providers, management, and clients to ensure smooth operations.• Assist with the organization of special events, VIP bookings, and promotional activities.• Maintain an immaculate reception area, ensuring all materials, displays, and client amenities meet luxury brand standards.

Hamilton Southeastern High School

High School Diploma