Leonard Byrne

About Leonard Byrne

Strategic IT leader who delivers IT solutions based on targeted market and business objectives. Expertise in collaborating with key business stakeholders to identify business needs to which IT can serve as a strategic partner, as well as operational excellence in ensuring enterprise level applications & processes serve those business needs. Delivery success ranges from technology infrastructure, application development, operations, process, resource planning, e-commerce and data warehousing. Primary strengths are leadership, motivating teams, understanding market and customer demands, project management, budget management and an ability to deliver results tied to business objectives.

Experience

1. Associate Vice President IT Engineering

   CVS Health

   Mar 2025 — Present

   As AVP of Voice & Agent Technologies, I lead the strategy, engineering, and operations for voice and chat response systems. My team is responsible for optimizing these platforms to enhance customer and agent interactions while ensuring seamless, efficient experiences.In addition, I oversee core CRM systems and other essential tools that support our PBM business, enabling our agents to deliver exceptional service. My team also focuses on developing and maintaining technologies that improve the agent experience, ensuring they have the right tools to effectively support our members.Through collaboration with cross-functional teams, I drive innovation and operational excellence, delivering scalable solutions that enhance both customer engagement and business efficiency.

Education

• Institute of Technology, Carlow

  Business Adminstration National Diploma, Marketing, business studies

  1987 — 1991

• Dublin City University

  Business Administration, Business Administration - Human Resources

  1991 — 1995

• DePaul University

  Distributed Computing, CompSci

  2000 — 2005

Skills

• IT Management
• IT Operations
• Project Portfolio Management
• Vendor Management
• Sdlc
• Application Development
• Application Architecture
• Outsourcing
• Team Leadership
• Software Development
• IT Strategy
• Itil
• Business Process
• Business Analysis
• Sharepoint
• Process Improvement
• Erp
• Software Development Life Cycle (Sdlc)
• Disaster Recovery
• Strategic Communications
• Enterprise Architecture
• Databases
• Requirements Analysis
• Pharmaceutical Industry
• Microsoft Office
• Corporate Finance
• Service Delivery
• Leadership Development
• Testing
• Systems Analysis
• Resource Management
• Project Management
• Management
• Leadership
• Business Process Improvement