Leonard Planck
Senior Customer Care Professional | Building Trust Through Exceptional Service Client‑Focused Senior CSR | Strengthening Customer Loyalty & Engagement Customer Experience Advocate | Senior Service Representative
- Role
- Senior Customer Service Representative at Discover
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Leonard Planck
I work across digital services, hands on project support, and remote customer service roles, helping people solve real problems and keep work moving. My freelance digital work includes website design, logo and content creation, basic AI tools, and social media support for clients who need a clearer and more professional online presence.I have experience supporting logistics and operations tasks, including coordinating schedules, tracking job progress, handling customer updates, and helping keep projects and deliveries on time.In addition to digital work, I provide on site services such as furniture assembly, handyman work, construction, remodeling support, landscaping, moving assistance, and general labor. I am used to working safely, following instructions closely, and completing physical projects on schedule.I also bring more than eight years of experience in customer service, including remote and phone based roles. Most of my work has focused on handling account questions, resolving issues, explaining policies clearly, and documenting interactions accurately while working in fast paced, high volume environments.I currently work as a Field Representative with the United States Census Bureau, where I collect and verify data directly with the public. The role requires strong communication, careful documentation, and the ability to work independently while meeting quality and productivity standards.Overall, I bring a practical and dependable approach to every role, whether the work is remote, digital, or in the field. (93••••••92 Resume available upon requestLet’s connect to turn your vision into reality—online or in person.
Experience
Senior Customer Service Representative
Mar 2026 — Present · Columbus, OH, US
Respond to escalated customer inquiries and complaints in a professional and timely manner.Provide training and support to junior customer service representatives.Analyze customer feedback and implement improvements to service processes.Maintain detailed knowledge of company products and services to offer accurate information to customers.Collaborate with other departments to resolve customer issues and improve overall customer experience.Monitor customer service metrics and report on performance trends.Develop and maintain strong relationships with key customers and stakeholders.
Education
Eastern Local Brown County
High school diploma, Accounting
1996 — 2010
University of Cincinnati Carl H. Lindner College of Business
Bachelor of Business Administration - BBA, Accounting and Finance
2014 — 2016
UC Clermont College
Associate's Degree, Pre-Business Administration
2010 — 2013
Eastern Local School District
High School Diploma
University of Cincinnati Carl H. Lindner College of Business
Bachelor of Science in Business Administration, Accounting and Business/Management
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