Leonard Brakefield
Technology | Computer Information Systems | Dispatcher - SOC Analyst 1 | Helpdesk - Customer Service
- Role
- Dispatcher Analyst at SECURATECH
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Leonard Brakefield
Multitalented professional with 8 years of experience in automotive design and aspiring…
Experience
Dispatcher Analyst
Sep 2022 — Present · US
Provide customer service for an alarm company, working with top of the line tech Bold Manitou (Sandbox) and Immx Software that aided in the investigation, dispatch and alarm services.• Investigating data from Bold Manitou to help detect issues in the alarm system at the customer home or business. Analyst troubleshoot to find Bad sensor human error or if the wifi is out due to power outages.• Immx collects video and pictures with AI to detect what is causing the cameras to alert the analyst to the issues of intruders or animals or just customers coming in and out of the site.
Education
Henry Ford College
Associate of Arts and Sciences - AAS
2009 — 2012
University of Michigan
Nexus Certificate, Cyber Security
2021 — 2021
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