Leonard Albury
- Role
- Computer Support Engineer at HP
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Leonard Albury
Professional Computer Support Specialist and Military Veteran with 15+ years of…
Experience
Computer Support Engineer
Feb 2006 — Present
Provide break-fix reactive support and installation a well as remote service to model bank and home users including Wells Fargo and Bank of America.• Receive trouble call from ticket paging system to contact users and operated as Team Lead to resolve various escalations from co-workers.• Resolve call escalations, use knowledge base to asset and document resolutions, and ensure full customer satisfaction through key interactions and follow-up procedures.• Drive rapid resolution of software and hardware customer issues using remote tools to fix customer computers while designated as a Team lead and SME.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.