Leon Stephenson
Information Technology Architecture Manager @NatWest Group
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WORK HISTORY
Information Technology Architecture Manager @NatWest Group
Edinburgh, GB
Responsible for a unified communications architecture, engineering and design function, aligning products and services with business and technology strategies in accordance with NWG architecture and design governance framework.Technology Strategy - Contribute to domain technology roadmaps and influence bank strategy for new and emerging UC products and services.Technology Adoption - Primary point of contact for the introduction of new UC technology and tech adoption process.Technology Standards - Author and/or maintain AED artefacts that include but not limited to standards, build documents, product and technology roadmaps.Lifecycle Management - Hardware and software lifecycle management of UC products, components and services.Capacity Reviews - Proactive review of UC resources and services to ensure they meet current and future business requirements.Platform Vulnerability & Risk Management - Review and manage emerging risks & vulnerabilities across the UC portfolio.Consultancy and Collaboration - Provide consultancy services and ad hoc guidance to the business, operations and project teams. Recommend appropriate UC products and services to deliver successful outcomes.Architecture Simplification & Optimisation - Initiating service improvement plans/proposals to realise architectural benefits, superior user experience, reduced TCO and enhanced resilience.Engineer. Operate. Protect.
EDUCATION
St Wilfrids
GCSE
SKILLS
ABOUT LEON STEPHENSON
Accomplished unified communications/IPT architecture and design lead with 20 years experience in the financial services sector. Responsibilities include run and change the bank for contact centre, compliance, back office telephony, video conferencing and trader voice globally. I have high-level understanding of complex data networks, utilising P2P and MPLS technology. I am able to interface with network services to supply them with WebRTC/SIP/QoS pre-requisites and detail needed to provide efficient, reliable and quality data services in which to run voice over IP services upon. Currently aligned to a ~5k seat contact centre transformation to omnichannel SaaS optimising service, cost, risk, resilience, security and sustainability. Specialties: IPT, Unified Communications, Contact Centre, CRM integration, vendor management, compliance, HDX optimisation, Cisco, Avaya, Amazon Connect, Zoom, IPC.
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