Leon Phandouangsy

About Leon Phandouangsy

Oregon State University graduate with a Bachelor of Science in Business Information Systems, I\'ve transitioned seamlessly into entrepreneurship. My journey includes years at Thai Basil family-owned restaurant, where I honed my management skills and developed a robust understanding of business strategy, particularly within the hospitality sector. My core competencies lie in creating efficient, friendly service environments and leveraging technology to enhance business operations.At Thai Basil, my role as Assistant Manager allowed me to contribute significantly to our service quality, ensuring customer satisfaction through personalized recommendations and adept situation control. This experience, coupled with my educational background, has cultivated a business acumen geared toward innovation and strategic growth.Now, as the proud owner and manager of Honey Pearl Cafe in Portland, Oregon, I\'m passionate about creating a space where people can gather, unwind, and indulge in their favorite boba tea and Asian-inspired snacks. Our vision extends beyond serving delicious drinks; we aspire to foster a vibrant community atmosphere filled with music, pop-up events, and a sense of belonging.I\'m committed to fostering a culture that values diversity and collaboration, bringing a fresh perspective and energetic approach to every challenge. Whether it\'s crafting unique beverages, managing inventory, or enhancing our business operations through technology, my goal is to make Honey Pearl Cafe a beloved local spot where everyone feels at home. That being said, I’m still actively seeking opportunities where I can apply my Business Information Systems degree and continue growing professionally. I’m always open to connecting with like-minded professionals, learning from others in the field, and exploring new ways to contribute through data, technology, and collaboration.

Experience

1. Assistant Manager

   Thai Basil

   Jun 2016 — Present · Lake Oswego, OR, US

   Learning menu items quickly to describe appropriately to customers•Restocking inventory supply and able to communicate with other businesses to set deliveries •Able to fix any Clover issues and report to clover industry if needed with issue•Delivering beverages and food items in a timely manner•Adapting to customers allow me the power to control the situation without taking the power away from the customer•Analyzing information based on the customer’s preference to help make a recommendation•Assisting manager to maintain a positive environment that provided fast, efficient, and friendly service to a sure total quality experience for both customers and employees

Education

• Beaverton High School

  High School Diploma

  2016 — 2020

• Oregon State University

  Bachelor of Science - BS, Business Information Systems

  2020 — 2024