Leon Padida

Service Department Manager @Intellimix

CA

Service Department Manager:My daily duties are to make sure customer satisfaction levels are high and implement customer service policies in the organizations. Showcasing duties such as answering to customer inquiries, solving complaints, RMA returns for Repair or replacement under warranty or non-warranty, issuing refunds, Parts order request, developing complaint procedures and suggesting customer service improvements. Direct communication with the Dealers, end users, the brand manufacturers, National sales managers, tech support, technicians, High Management, CEO, sales team, administration and the warehouse personnel. I Showcase customer service skills, positivity, patience, excellent communication and negotiation skills. Leadership, teamwork, thinking out of the box and computer competencies.* Streamlined factory warranty claims* RMA returns for Repair or replacements under warranty or non-warranty.* Developed strong customer relationships and aftermarket sales* Team work relationships through out the company * The drive for customer satisfaction and growth through customers revisiting our company brands.Intellimix / AVL Media Group is an award winning Canadian distribution company servicing the Audio, Lighting, Recording and Musical instrument