Leon Olisa
Head of Service Operations @Sky
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WORK HISTORY
Head of Service Operations @Sky
SKILLS
ABOUT LEON OLISA
With the desire to achieve more I\'m self driven with a firm interest in personal development. I really enjoy getting the best out people at all levels and truly believe the best leaders are the ones that encourage leadership. My experience throughout varying roles of customer service contact centres has given me the confidence and knowledge to manage front line staff and a management workforce of all levels. BTEC Qualification in Contact Centre Leadership and Level 3 NVQ for Team Management. With an extensive experience at building a contact centre primarily specialising in retention through Live Chat and Messaging. Winning multiple regional and national awards for best Contact Centre of the year, Customer and People Engagement of the Year and Web Chat / Messaging Excellence.
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