Leon Fishman
IT Director @ LivePerson | Business Systems | Security | Operations | Technology Leadership | Technical Program Management
- Role
- Global Technology at LivePerson
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Leon Fishman
IT, Business Systems, and Engineering leader turning IT into a growth engine. I’ve led…
Experience
Global Technology
Aug 2018 — Present · New York, NY, US
Owned $4.5M P&L and 20+ FTEs across regions; reported to CIO (dotted to CFO)-$2.9M OpEx optimization via infra modernization + system consolidation;$5M value recaptured for partner orgs through vendor negotiations- Service delivery 5× faster (median 10→2 days) while reducing IT org size- Led AWS migration (3 regions); eliminated on-prem;$1.3M annual savings- Deployed Zero Trust; upheld HITRUST, SOC-2, PCI-DSS, ISO 27001- Launched AI ops (76% adoption); automated routing (workload -14%); enterprise search for decisions- 21,500 hrs/year saved via automation; 56% ticket reduction with ServiceNow as enterprise platform (IT/Legal/Finance/RevOps)- Incident Commander (13 events): MTTR -80%; enabled 1,800 employees’ remote shift with zero downtime- 5 M&A integrations; playbook cut timeline 180→90 days.
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