Leon Coertzen

About Leon Coertzen

I\'m a VP of Customer Success with 10+ years of experience leading global post-sales organizations across UCaaS and CCaaS SaaS platforms. Partnering directly with executives to scale customer operations, protect recurring revenue and drive long-term customer outcomes.I specialize in building and operationalizing end-to-end post-sales models that span Customer Success, Technical Account Management, Professional Services, Global Support and NOC operations. My work typically focusses on brining structure, governance and predictability to fast-scaling SaaS environments.Scope & impact highlights- Executive ownership of post-sales organizations supporting SMB, mid-market, and enterprise- Accountability for retention, renewals, churn risk, and customer health- Leadership of global teams across Customer Success, TAM, Professional Services, and Support- Professional Services transformed into a structured, monetized delivery function- Direct executive sponsorship for strategic accounts and C-level escalations- Trusted partner to Sales, Product, Engineering, and Finance on customer lifecycle executionI’ve spent the majority of my career in UCaaS and CCaaS, giving me deep domain knowledge in cloud communications platforms, enterprise implementations, migrations, and high-availability service models.

Experience

1. Vice President of Customer Success

   Spoke

   Mar 2022 — Present · TX, US

Education

• Exin

  ITIL Foundation

  2014

• ITTI

  Project Management Essentials

  2013

• IBM

  Database Administration

  2005

• Microsoft South Africa

  MCTS Windows Server 2008 Network Infrastructure

  2013

Skills

• Troubleshooting
• IT Service Management
• Account Management
• Crm
• Project Management
• Team Management
• Team Leadership
• Management
• Customer Relationship Management (Crm)
• System Administration
• Wireless Networking
• Voice Over Ip (Voip)
• Cloud Computing
• Managed Services
• Call Centers
• Integration
• Mobile Devices
• Pre-Sales
• Voip
• Telecommunications