Leocadio M.
Senior Supervisor - Customer Experience B2B
- Role
- Senior Supervisor, Broker Account Management (B2b) at StubHub
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Leocadio M.
I’m a people-first operations leader and Lean Six Sigma Green Belt focused on building…
Experience
Senior Supervisor, Broker Account Management (B2b)
Sep 2024 — Present · Atlanta, GA, US
Led a team of 20 account specialists managing 450 enterprise accounts generating 80% of company revenue.Improved enterprise phone support SLA from 60% → 91% through process optimization.Resolved escalations within 24 hours, boosting CSAT by 30%.Developed and launched foundational SOPs and cross-functional workflows that improved efficiency and reduced broker support delays.
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