Leonardo Azeredo

🛡️ Trust & Safety Specialist | Safeguarding Online Communities | Combating Fraud | Building Secure Digital Environments 🌐🔒

Role
Fusion Center Lead Analyst at Dell Technologies
Location
Austin, TX, US
LinkedIn followers
500 followers

About Leonardo Azeredo

Greetings! I am a results-driven Trust & Safety professional with a strong passion for safeguarding online communities and ensuring a secure digital environment. Throughout my career, I have honed my skills in fraud prevention and data analysis, collaborating with cross-functional teams to build robust cases against fraudulent individuals.In my current position, I work closely with legal professionals and data analysts, gathering crucial evidence to combat fraud and protect our platform. Staying abreast of current fraud trends and emerging threats is integral to my role, as it allows me to continuously enhance my expertise in the ever-evolving field of trust and safety.Previous Experience: As a Trust & Safety - Senior Subject Matter Expert, I designed effective workflow policies, aligning our decisions with real-time platform threats and dynamic trends. Managing a hybrid team of 5 Subject Matter Experts, I provided personalized coaching on performance and career development, leveraging their skills for optimal results. Collaborating with Team Leads in WBR, I analyzed workflow volumes, agent proficiencies, and identified issues impacting key performance indicators (KPIs), driving process optimization. Overseeing Quality Assurance (QA), Subject Matter Expert (SME), and training team documentation ensured seamless client alignment and successful onboarding. Additional Skills: Fluency in English and Portuguese (native), I am equipped for effective global communication. Additionally, my advanced proficiency in Microsoft Office/Google Workspace and Tableau skills enhance my data analysis capabilities.I am deeply committed to promoting online safety and building a trustworthy digital landscape for users worldwide. Let\'s connect and explore opportunities to collaborate in this vital mission. 🤝 #TrustAndSafety #FraudPrevention #DataAnalysis #OnlineSecurity

Experience

  1. Fusion Center Lead Analyst

    Dell Technologies

    Jan 2024 — Present · Round Rock, TX, US

    Fusion Center Lead: Supervise global threat monitoring, intelligence analysis, and incident response within the Corporate Security team.Risk Mitigation: Identify and assess physical and digital threats using OSINT and real-time intelligence feeds.Operational Leadership: Direct analyst workflows for incident intake, triage, and emergency response coordination.Oversee Travel Risk: Assess geopolitical instability, civil unrest, and health risks to support global Duty of Care initiatives for traveling employeesStakeholder Communication: Produce critical intelligence reporting and threat assessments for cross-functional security partners.

Education

  • Unilasalle-RJ

    Bachelor of Business Administration - BBA, Business Administration and Management, General

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Leonardo Azeredo — Fusion Center Lead Analyst at Dell Technologies in Austin, TX, US | Unifers