Leo Arockiasamy

About Leo Arockiasamy

I help enterprises translate emerging technologies such as AI, automation, and enterprise platforms into measurable business outcomes.Over the past 20+ years, I have led large-scale digital transformation programs across financial services, healthcare, government, and technology sectors. My focus has been on modernizing enterprise operations through platforms such as ServiceNow while improving employee experience, operational efficiency, and service delivery.Today at IBM, I lead enterprise transformation initiatives that combine enterprise platforms, generative AI capabilities, and workflow automation to help organizations modernize how work gets done across IT, HR, Finance, and Customer Operations.My work focuses on three areas:• AI-enabled enterprise workflows and generative AI adoption• Enterprise platform strategy and ServiceNow transformation• Digital operating model modernization and large-scale program leadershipI am particularly interested in how organizations move beyond AI experimentation and scale AI capabilities into enterprise operating models that drive productivity, decision-making, and customer experience.I have recently completed executive training in generative AI, AI product management, and enterprise AI strategy to deepen my ability to help organizations adopt AI responsibly and effectively.If you are exploring enterprise AI transformation, platform modernization, or digital operating models, I would welcome the opportunity to exchange ideas.

Experience

1. Servicenow Delivery Executive Leader

   IBM

   Jul 2021 — Present · New York, NY, US

   Executive leader at IBM Consulting driving enterprise digital transformation, AI adoption, and ServiceNow platform strategy for global organizations. I partner with CIOs and senior executives to modernize enterprise service delivery, scale digital platforms, and improve operational efficiency, automation, and employee and customer experience.I lead enterprise transformation programs that integrate AI, automation, and data-driven workflows across IT, HR, Finance, and Customer Operations. My focus is embedding generative AI capabilities, including ServiceNow Now Assist, into enterprise workflows to improve productivity, decision-making, and service delivery at scale.I oversee global cross-functional teams of product owners, architects, engineers, designers, and process leaders, delivering complex initiatives from strategy and platform design through implementation and value realization. My leadership approach positions ServiceNow and enterprise platforms as strategic capabilities that enable organizations to standardize operations, automate processes, and build scalable digital operating models.Beyond program delivery, I contribute to IBM Consulting practice growth through go-to-market initiatives, executive advisory, and pre-sales engagements. I help organizations define platform strategy, prioritize AI use cases, establish governance frameworks, and build transformation roadmaps aligned to business outcomes.Key Impact Areas• Enterprise AI and generative AI adoption in business workflows• Large-scale ServiceNow and enterprise platform transformations supporting 100K+ users• Executive advisory on digital operating models, automation strategy, and AI governance• Leadership of global product, engineering, and transformation teamsPlatforms and Domains- Enterprise Service Management (ITSM, ESM)- IT Asset Management (HAM, SAM)- Employee Workflows (HRSD)- Customer Service Management (CSM)- Strategic Portfolio Management (SPM / ITBM)

Education

• Anna University Chennai

  BACHELOR OF ENGINEERING, Computer Science

  2001 — 2005