Leo V Sabu

About Leo V Sabu

Experienced Senior Consultant with a demonstrated history of working in the Information…

Experience

1. Senior Consultant

   IBS Software

   Sep 2022 — Present · Kochi, IN

   Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible by working with various teams but not limited to Development, Cloud, Network and Database teams• Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements• Trouble shoot issues across a wide range of applications using monitoring solutions and/or by debugging of code• Identify potential and recurring issues within the application in the production environment or it’s operation within the business. Takes steps on permanent resolution of issues.• Escalate Major Incidents to the Incident/Service Account Manager• Escalate Incidents at risk of breaching Service Level Agreement/Operational Level• Escalate unresolved Incidents to Level 3• Worked on the implementation of application monitoring and alerting mechanisms.• Work closely with the development team, have a thorough understanding of the application and functionality when new solutions are introduced into the production environment• Assist with the info sec team in the roll out and operation of appropriate security controls• Document troubleshooting steps and service restoration details• Create and submit knowledge articles

Education

• Government Engineering Collage Idukki

  Bachelor of Technology - BTech

  2008 — 2011

• Technical Higher Secondary School,Muttom

  THSLSC

• St.Georges Higher Secondary School,Muthalakodam

  PlusTwo

  2005 — 2006