Leo Rivera

About Leo Rivera

Experienced leader achieves high impact sales and profit results through effective training programs, sales processes, and performance management.* Global experience in key leadership roles: sales, service, operations, safety, and Six Sigma.* Bilingual leader with strong analytical, problem-solving, and result driven background and an MBA in Entrepreneurship from Babson College.Specialties:* Leadership Development,* Management by Walking Around,* Change Management,* Operations & Financial Management,* Business to Business experience (B2B),* Product Promotion and Penetration,* Contract & Price Negotiations, and* Customer Retention & Customer Relationship Management.

Experience

1. Business Owner

   Expert Cleaning Solutions, Llc

   Jan 2021 — Present

Education

• Babson F.W. Olin Graduate School of Business

  MBA, Entrepreneurship

  2011 — 2012

• University of the Ozarks

  B.S. in Management & Marketing

  2001 — 2005

Skills

• Budget P&L
• P&L Forecasting
• Budgets
• Sales Process
• Contract Pricing
• Customer Engagement
• Spanish
• B2b
• Sales Management
• Customer Satisfaction
• Contractual Agreements
• B2c
• Leadership
• P&L Management
• Business Development
• P&L Responsibility
• Strategic Planning
• Long-Term Customer Relationships
• Account Management
• Change Management
• Service Management
• Professional Services
• Pricing Strategy
• Customer Service
• Negotiation
• Business Strategy
• Business Relationship Management
• P&L Budget Management
• Customer Experience
• Contract Negotiation