Leo Papa
Senior Product Manager| Leading Tour Program Development
- Role
- Senior Product Manager at Tauck
- Location
- Norwalk, CT, US
- LinkedIn followers
- 500 followers
About Leo Papa
As a Senior Product Manager at Tauck with over 11 years of experience, I lead the full lifecycle of over 150 annual land and cruise tour programs across Asia and Latin America. My role encompasses managing a team of nine professionals, coordinating with top cruise partners, and driving operational efficiency to deliver exceptional guest experiences. With extensive expertise in hotel management, food and beverage, and cruise operations, my focus is on implementing continuous improvement initiatives that enhance brand reputation and operational standards. Proficient in fostering collaboration and maintaining high-quality standards, I am committed to enriching customer satisfaction and advancing organizational success in the global travel and hospitality industry.
Experience
Senior Product Manager
Jun 2014 — Present · Wilton, CT, US
Led the full lifecycle of 150+ annual land and cruise tour programs across Asia and Latin America. • Managed a team of 9 professionals, enhancing collaboration and operational efficiency. • Served as the primary liaison with top cruise partners, ensuring exceptional guest experiences. • Drove continuous improvement initiatives that significantly enhanced brand reputation and operational standards.
Education
Instituto Paulista de Ensino e Pesquisa
Master, Hotel Management
1999 — 2000
Universidade Anhembi Morumbi
Bachelor, Tourism
1996 — 1999
Cornell University
Master's degree, Hospitality Administration/Management
Skills
- Hospitality Industry
- Crowd Control
- Revenue Analysis
- Resorts
- Hospitality
- Leisure
- Catering
- Cruises
- Front Office
- Leisure Travel
- Management
- Yield Management
- Guest Service Management
- Micros
- Hospitality Management
- Incentive Travel
- Business Travel
- Destination Marketing
- Hotel
- Rooms Division
- Leadership
- Restaurant Management
- Customer Satisfaction
- Training
- Brand Management
- Hotel Booking
- Pre-Opening
- Vacation
- Hotel Management
- Tourism Management
- Foreign Languages
- Tour Operators
- Travel Management
- Restaurants
- Event Planning
- Fine Dining
- Cruise Lines
- Banquets
- Event Management
- Pre-Opening Experience
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