Leo Nyakweba
IT Professional
- Role
- Senior Service Desk Analyst at Rcitms
- Location
- Richmond, TX, US
- LinkedIn followers
- 500 followers
About Leo Nyakweba
A seasoned IT professional with over a decade of experience. My passion for Information…
Experience
Senior Service Desk Analyst
Jul 2023 — Present · Houston, TX, US
Resolving Level 2 and 3 IT support requests from clients through tickets and Service Desk calls, troubleshooting hardware, software, and networking issues • Configuring, installing, and maintaining technology systems.• Maintaining and monitoring computer systems and networks to ensure optimal performance.• Working with vendors to ensure technology solutions are properly integrated and function correctly.• Providing technical support and training to internal staff and clients including ITIL best practices for technology use.• Developing and maintaining policies and procedures related to technology use within the organization.• Ensuring all technology systems comply with industry regulations and standards.• Ensuring IT projects are within scope, budget, objectives, schedules, and resource commitments. • Maintaining a knowledge and understanding of the changing trends in the industry and applying technology and recommending changes as appropriate.
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