Leo Hu
B.S. Cybersecurity | CompTIA Security+ ce Certified
- Role
- Desktop Support Specialist at Regeneron
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Leo Hu
My name is Leo Hu, and I recently graduated with a degree in cybersecurity from the…
Experience
Desktop Support Specialist
Jul 2025 — Present · Albany, NY, US
Managed and resolved a high volume of incident and service tickets for Windows environments, including device provisioning, re-imaging, access/domain settings, and O365 (OneDrive, mapped drives, email, and software issues), while ensuring compliance with company SLA requirements.• Investigated and addressed phishing emails and security-related incidents, escalating threats appropriately and supporting end users in maintaining a secure operating environment.• Provided hands-on support for hardware and software issues, delivering timely resolution and clear documentation to strengthen incident response readiness and ensure customer satisfaction.
Education
University at Albany
Bachelor's degree, Cybersecurity
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.