Leo Grove

Associate Director of Customer Experience @Novartis

East Hanover, NJ, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2020 — Present

Associate Director of Customer Experience @Novartis

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US

Create overall digital and media strategies for HCP and DTC Oncology teams. Strategies span everything from adoption pathways, customer journeys, user/customer experience, as well as innovation pull through. Tactics managed range from NPP, rep digital, TV, media, and brand websites- 2020 Spotlight Award for Innovation (adapting medical education & engagement in a virtual environment)

EDUCATION

N/A

Pace University

B.A., Advertising

SKILLS

AnalyticsMarketingCrmDigital StrategyAdvertisingAccount ManagementInteractive MarketingIntegrated MarketingDigital MarketingOnline AdvertisingUser Experience

ABOUT LEO GROVE

A proven Integrated Experience Planner who designs and delivers impactful customer experiences by transforming ideas into activations that resonate. Keeping a cross functional focus on continuous optimization and innovation, ensuring every touchpoint is purposeful, seamless, and future-ready. Determined to push brands beyond comfort zones to discover innovative ways to communicate with our audiences.

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Leo Grove — Associate Director of Customer Experience at Novartis in East Hanover, NJ, US | Unifers