Leo Grove
Associate Director of Customer Experience @Novartis
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WORK HISTORY
Associate Director of Customer Experience @Novartis
US
Create overall digital and media strategies for HCP and DTC Oncology teams. Strategies span everything from adoption pathways, customer journeys, user/customer experience, as well as innovation pull through. Tactics managed range from NPP, rep digital, TV, media, and brand websites- 2020 Spotlight Award for Innovation (adapting medical education & engagement in a virtual environment)
EDUCATION
Pace University
B.A., Advertising
SKILLS
ABOUT LEO GROVE
A proven Integrated Experience Planner who designs and delivers impactful customer experiences by transforming ideas into activations that resonate. Keeping a cross functional focus on continuous optimization and innovation, ensuring every touchpoint is purposeful, seamless, and future-ready. Determined to push brands beyond comfort zones to discover innovative ways to communicate with our audiences.
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