Leo Cappabianca

Vice President Operations @Golden Standard Enterprises

Cleveland, OH, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2023 — Present

Vice President Operations @Golden Standard Enterprises

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I was brought in to build a repeatable operating cadence as the business expanded. My focus is territory expansion, standard execution, and sequencing growth investments so we scale capacity without giving up margin.• Drove 45% company growth in 16 months without adding labor or overhead by streamlining presale, onboarding, and post-sale workflows, tightening handoffs, and removing capacity bottlenecks.• Lifted net profit margin by 5% in 8 months by automating P&L reporting, improving financial visibility, and tightening labor planning and productivity controls.• Increased annual revenue by 15% in 6 months by launching new revenue streams and expanding into new territories using defined market-entry playbooks and scale plans.• Improved project throughput by 1.5x within 6 months by rebuilding the schedule with timed sequencing, adding one project technician to shift execution from single-threaded work to two-person delivery, and investing in equipment readiness and repairs.• Expanded EOS adoption across the leadership team in 3 months by establishing accountability, meeting cadence, scorecards, and issue-resolution routines that strengthened execution discipline

EDUCATION

2003 — 2007

Heidelberg University

Bachelor of Science Degree, Business Administration & Sports Management

2007 — 2008

The University of Southern Mississippi

Masters, Sport Management: Emphasis in Sport Event Security

SKILLS

Customer ServiceLeadershipPowerpointMicrosoft ExcelPublic SpeakingOutlookIncident CommandTrainingSecurityEvent PlanningRecruitingTeam BuildingManagementMicrosoft WordTeam LeadershipMicrosoft Office

ABOUT LEO CAPPABIANCA

Over 10+ years, I’ve led operational execution across professional services, legal, financial services, and commercial environments, designing operating models that strengthen accountability, protect margin, and expand capacity without creating unnecessary overhead. In my current VP role, I focus on scaling execution through disciplined forecasting, labor planning, scorecards, and EOS rhythms that keep teams aligned as the organization expands into new markets. Earlier, I partnered with law firm and consulting leadership to stabilize delivery across complex case and document lifecycles, tightening standards, building dashboards, and embedding routines that reduce rework and improve reliability. I’ve also led multi-account field and back-office operations where service consistency, cost control, and throughput are the difference between growth and chaos.My leadership style is direct, transparent, and coach-oriented. I build trust by setting clear expectations, solving the right problems in the right order, and developing leaders who can run the system without constant escalation. If you need someone who can remove bottlenecks, build cadence, and turn growth targets into executable reality, that’s where I add the most value.SPECIALTIES• Operating Model Design & Execution• P&L Leadership | Budgeting | Forecasting• Margin Expansion & Productivity Improvement• EOS Implementation | Scorecards | Meeting Cadence• KPI Governance & Executive Dashboards• Capacity Planning & Workforce Optimization• Workflow Engineering | SOP Buildout | Standardization• Territory Expansion & Scalable Service Delivery• Cross-Functional Alignment & Change Leadership• SLA Performance & Quality Control SystemsCAREER HIGHLIGHTS• Enabled 45% company growth in 16 months with no added labor/overhead• Increased net profit margin by 5% in 8 months through tighter financial visibility and labor controls• Delivered 15% revenue growth in 6 months via new revenue streams and territory expansion playbooks• Lifted project throughput 1.5x in 6 months through scheduling redesign and deployment improvements• Achieved a 70% productivity & quality lift in 6 months through KPI dashboards and execution routines• Reduced backlog 35% through workload governance and prioritization discipline• Generated $450K+ savings in 5 months across 5K+ accounts through workflow redesign• Added $7M revenue in 12 months through vendor onboarding strategy and performance governance• Sustained 98% on-time delivery for 10 months through SLA governance and escalation routines

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Leo Cappabianca — Vice President Operations at Golden Standard Enterprises in Cleveland, OH, US | Unifers