Leo Aguilar
Director of IT Operations
- Role
- Director of IT Operations at Hideaway Pizza
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Leo Aguilar
PROFESSIONAL OBJECTIVE:Senior IT Executive with Service Management expertise and focus on excellence. History of success optimizing service delivery and while reducing costs/inefficiencies through delivery of value added systems, programs and procedures. Team player recognized for the ability to establish and foster relationships with employees, co-workers, management, and key internal/external stakeholders.CORE COMPETENICES & SKILLS:ITILv3 Certified | Budget Management | Expense & Cost Control | SLA Analysis & Management Presentation Delivery | Contract Review & Negotiation | Quality Assurance | KPI Development & Analysis | Scheduling / Staffing | New Business Development | Service Delivery | Client Management | Server Monitoring | MS Excel, Word, PowerPoint | ITIL Incident Management | ITIL Change Management | ITIL Knowledge Management | ITIL Problem Management | NOC Monitoring
Experience
Director of IT Operations
Mar 2025 — Present · Tulsa County, OK, US
Education
University of Texas at Brownsville
Business Administration and Management, General
1989 — 1995
Skills
- Business Process Improvement
- Recruiting
- Data Center
- Virtualization
- Help Desk Support
- Blackberry Enterprise Server
- Customer Service
- High Availability
- Program Management
- IT Operations
- Windows 7
- Coaching
- Service Delivery
- Technical Support
- Business Analysis
- Network Security
- IT Project Implementation
- Call Centers
- Business Development
- Service Desk Management
- Disaster Recovery
- Team Building
- Management
- Microsoft Excel
- Networking
- Customer Satisfaction
- Service Level Management
- Human Resources
- Information Technology
- Key Performance Indicators
- Troubleshooting
- Quality Assurance
- Windows
- Microsoft Sql Server
- Operating Systems
- IT Management
- Building Relationships
- Strategy
- Visio
- System Deployment
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