Lenya S

About Lenya S

I am an Application Support professional with over 3+ years of experience in supporting business-critical applications across production environments. I specialize in ensuring application stability, availability, and performance while minimizing downtime and business impact.My core expertise includes incident, problem, and change management, along with in-depth root cause analysis and resolution of recurring issues. I have hands-on experience working with tools and technologies such as ServiceNow, SQL Server, Microsoft Azure, BizTalk Server, and monitoring tools, enabling me to diagnose and resolve complex application and data-related issues efficiently.I work closely with development, infrastructure, and business teams to ensure SLA adherence, smooth deployments, and continuous service improvement. I am comfortable handling high-severity incidents, performing proactive monitoring, and providing clear communication to stakeholders during critical situations.Known for staying calm under pressure and maintaining a customer-centric approach, I consistently focus on improving support processes and system reliability. As I grow in my career, I aim to take on senior application support or lead roles where I can contribute to operational excellence and mentor team members.

Experience

1. System Engineer

   Tata Consultancy Services

   Feb 2023 — Present · Bengaluru, IN

Education

• Holy Cross Girls' Hr. Sec. School

  HSC

• Cauvery College For Women

  Bachelor's of Computer Science, Student

• Cauvery college for women, Autonomous.

  M.Sc, Computer Science

• Holy Cross Girls' Hr. Sec. School

  SSLC