Lenore Mayberry
Virtual Admin / Analytical Business Support / SAP Subject Matter Expert SME
- Role
- Tax Associate at Intuit
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Lenore Mayberry
Client-focused Administrative Leader with 15+ years supporting executives, improving service delivery, and managing cross-functional operations. Proven track record of enhancing client experience, optimizing workflows, and leading high-performing teams. MBA holder known for professionalism, responsiveness, and strong relationship-building across clients, vendors, and internal partners.
Experience
Tax Associate
Jan 2021 — Present
Delivered client-centered tax preparation services with a 97% satisfaction rating.• Provided expert guidance through chat and phone, contributing to a 90% repeat-client rate.• Troubleshot Tier 1 & 2 technical issues, reducing client downtime.• Mentored new associates to improve customer experience and accuracy.• Managed confidential financial data in compliance with strict privacy standards.
Education
Houston City College
Associate of Science (AS)
2007
University of Houston-Victoria
MBA, Global Business Managment
2017
Southern Methodist University
Master of Divinity - MDiv, Theology/Theological Studies
BT Washington HS for Engineering Professions
Diploma, Engineering
1991
University of Houston-Victoria
Bachelor of Business Administration (BBA), Business Administration and Management, General
2013
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