Lenora A. Santino

About Lenora A. Santino

DIRECTOR, GLOBAL BENEFITS/HR OPERATIONS/SERVICE DELIVERYA top-performing Human Resources professional credited with skillful employee benefits administration and service delivery operational management. Strong expertise in vendor management, supervising service level agreements and contracts, change integration, and training. Extensive project management and LEAN experience. Highly accomplished in Benefits strategy, technology, and processes, HR, global system implementation for HR and Benefits outsourcing, development of ongoing global HR and Benefit processes, and HR transformation. Demonstrates leadership, and ability to build and maintain relationships. Human Resources professional with a 20 year background skilled in employee benefits management and administration, service center leadership, service delivery operational management and execution, vendor management, service level agreement and contract management, HR transformation, change integration, training, global system and process implementation for HR/Benefits outsourcing, development of global hr processes, extensive project management and LEAN expertise.Highly motivated, dedicated, detail-oriented, organized, deadline driven, trusted, reliable, responsible, and accountable complemented with:• Broad understanding of HR functions that are outsourced and retained• Effective at utilizing metrics to build case for change and process improvement• Strong grasp of analytical tools and methodologies including business modeling and root cause analysis• In-depth knowledge of vendor management contracts• Strong process integration and efficiency design skills• Excellent verbal and written communication skills• Effective consultative and facilitation skills• Strong influencing skills• Excellent attention to detail• Strong project management skills• Effectively manage a teamEquipped with a toolkit of presentations, processes and tracking tools to ensure process excellence, accuracy, and consistency

Experience

1. Director, Health & Benefits and Wellness

   Marsh

   Feb 2016 — Present

   Design and Strategyo Responsible for the review assessment and strategy of our health and wellness programs focused on cost control, Return on Investment (ROI), Value On Investment (VOI) in support of our business proposition, mission statement, and objectives. Average annual savings identified ~$7M. o Accountable for the governance and oversight of over 40 health and welfare carriers valued at over $200M contractual spend. o Prepare and provide recommendations to the Board of Directors and Benefits Administration Committee Leader and Trusted Partnero Management and leader of a team of benefit professionals to ensure integrity, compliance, and value for our benefit plans and programs.o Business leader and trusted partner across our businesses-operating cos, legal, finance, procurement, privacy and HR Shared Services.o Collaboration and partnership with internal & external partners and leadership.o Member of the health and safety committee. Complianceo Support company disclosures, plan amendments, and reporting for the Health & Welfare planso Review, coordination with legal, and execution of all vendor contractso Ensure accuracy of plan documents and summary plan descriptions Acquisitions & Divestmentso Conduct due diligence for mergers, acquisitions, and divestmentso Integration planning and implementation across benefit planso Responsible for operational and administrative management of 46 vendors that support the benefit planso Prepare business requirements and functional spec docs Integrity of Business Reporting – System functionality and data requirements to support the business and plans Oversight & Management of Annual activities – Annual Enrollment, Bonus LTD Enrollment, Biometric & Flu Shot Initiatives, Special Wellness Programso Overall oversight and project management of all phases of implementation and delivery of annual programs and activities – Discovery, Requirements, Project Planning, Implementation, Critical Care

Education

• Berkeley College-New York

  Bachelor's Degree-Magna Cum Laude, Business Administration and Management

Skills

• Implementation Experience
• Employee Benefits
• Performance Management
• Outsourcing Management
• HR Transformation
• Contract Management
• Kronos
• Human Resources
• Service Level Agreements
• Service Level Management
• Hro
• Talent Management
• Compensation & Benefit
• Process Improvement
• Service Centers
• Vendor Management
• Lean Projects
• Visio
• Benefits Administration
• Applicant Tracking Systems
• Policy Review
• Employee Relations
• Lean Champion
• Integration
• Workforce Planning
• Project Management
• Change Integration
• Energy Industry
• Energy
• Payroll
• Taleo
• Benefits Management
• Organizational Design
• College Recruiting
• Fmla
• Outsourcing
• Hris
• HR Policies
• Onboarding
• Sap