Lenna Velazquez
Product & Project Management | Digital Optimization | Go-to-Market Strategy | Data-Driven Decisions | PM Certified
- Role
- Associate Project Manager at Wolters Kluwer
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Lenna Velazquez
I’m a product-minded professional with 10+ years of experience turning customer insights…
Experience
Associate Project Manager
Dec 2022 — Present
Defined and delivered end-to-end Knowledge Base article projects, publishing 40+ new or updated articles and improving case resolution time by 10%, while coordinating stakeholders, defining timelines, and tracking progress using Salesforce and Azure DevOps.• Managed cross-functional initiatives with Product, Development, and Customer Service teams to track call drivers, prioritize critical issues, and implement product or process improvements that reduced inbound support tickets by 5%.• Conducted root-cause analyses and project communications, translating customer support trends into actionable product requirements, informing roadmap prioritization, and streamlining escalation workflows.• Supported go-to-market readiness by coordinating pre-launch testing, validating tax forms and features, and ensuring stakeholder alignment for risk mitigation.• Led cross-functional teams to ensure timely project delivery and adherence to quality standards.
Education
Florida State University
Bachelor of Science - BS
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