Lenka Stromatia
Global Operational Excellence Manager @Just Eat Takeaway.com
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WORK HISTORY
Global Operational Excellence Manager @Just Eat Takeaway.com
Berlin, DE
EDUCATION
Chapman University
Master of Business Administration (MBA), Business Administration and Management, General
Kaplan Aspect College, Sydney Australia
Diploma, Business
University of West Bohemia, Pilsen
Bachelor, Social and Cultural Anthropology
Teesside University
Bachelor, International Business Management
ABOUT LENKA STROMATIA
Highly accomplished Global Operational Excellence Leader and certified Lean Six Sigma Black Belt specializing in high-impact Business and IT transformations within fast-paced multinational organizations. Expert in leveraging CI methodologies to drive significant, measurable improvements, particularly across Global Customer Service Operations and the wider e-commerce value chain.Key AchievementsFinancial Impact: Delivered €1 million in annualized savings by leading strategic automation, waste reduction, and process re-engineering programs across customer service operationsCustomer Experience: Dramatically improved service efficiency and quality, resulting in an average 30% improvement in both Average Handle Time (AHT) and Customer Satisfaction (CSAT) scores.Global Program Leadership: Directed and managed complex transformations from concept to completion, overseeing project finance, schedules, and risk control for multi-market programs.Team Development: Led, coached, and scaled global Continuous Improvement and PM teams, fostering a results-driven culture while ensuring ethical and sustainable project delivery.Core CompetenciesOperational Excellence: Lean Six Sigma (Black Belt), DMAIC, DMADV, ACT, Change Mgmt. Global Program/Project Management, Team Coaching & Development, Agile, Scrum.
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