Lenjalal Lenthang

Team Manager- Executive Customer Relations @ Amazon

Role: Team Manager- Executive Customer Relations(Ecr) at Amazon
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

About Lenjalal Lenthang

As a Team Manager in Executive Customer Relations at Amazon Development Centre (India) Private Limited, I lead a team of specialists in delivering exceptional customer experiences. With over 5 years of experience in customer relations, I have developed strong skills in stakeholder management, customer engagement, and issue resolution. I am passionate about driving scalable solutions for customer issues and improving customer satisfaction. I hold a Bachelor of Business Administration from Amity Online and a Bachelor of Science in Botany from Fazl Ali College. I am also certified in SQL by Codecademy. My goal is to continue learning and growing as a customer relations professional, and to contribute to Amazon\'s mission of being Earth\'s most customer-centric company.

Experience

Team Manager- Executive Customer Relations(Ecr)
Amazon
Jul 2022 — Present · Hyderabad, IN
Managing a team of high driven specialists in a high demanding role° Writes summaries, reviews and prepares RCA on customer anecdotes to improve customer experience° Prepares and presents the Weekly Business Report.° Responsible for driving scalable and one for many solutions for customer issues by redefining SOPs, policies etc° Managing stakeholder communications and relationship to ensure timely closure of tasks.° Leading the team to drive and close projects

Education

Amity University Online
Bachelor of Business Administration - BBA
Fazl Ali College
Bachelor of Science- Botany(H), Botany/Plant Biology

Contact information

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•••••@amazon.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Lenjalal Lenthang

Experience

Team Manager- Executive Customer Relations(Ecr)

Education

Amity University Online

Fazl Ali College

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