Leneal Thomas

About Leneal Thomas

Experienced Support Representative with a demonstrated history of working in the…

Experience

1. Endpoint Administrator Ii

   Hope Media Group

   Jan 2023 — Present · Houston, TX, US

   Ticketing System:– Manage and resolve Tier 1 & 2 support tickets, including break/fix issues, triage, and escalation.– Continuously optimize workflows to enhance ticketing system efficiency and user experience.Break/Fix Support:– Provide support for all non-infrastructure client endpoints, including desktops, laptops, printers, phones, IoT devices, and software applications.– Diagnose and resolve hardware and software issues to ensure minimal downtime.Mobile Device Management (MDM):– Configure and manage device policies and profiles using Intune and JAMF Pro.– Maintain and update application catalogs; manage licensing for Office 365 and other enterprise software solutions.Endpoint Projects:– Execute endpoint-related project tasks as assigned, ensuring alignment with project goals and timelines.– Collaborate cross-functionally with internal teams on organization-wide initiatives and technology rollouts.New Headquarters Setup:– Played a key role on the IT team in configuring and deploying all technical infrastructure for the new company headquarters.– Set up network ports, installed and configured printers, and provisioned end-user workstations to ensure seamless operational readiness.– Supported all technical aspects of the office buildout, ensuring a smooth transition and a fully functional environment from day one.– Installed and routed structured network cabling through walls for the company’s new headquarters, ensuring a clean, efficient, and scalable infrastructure to support all IT operations.

Education

• University of Mary Hardin-Baylor

  Bachelor of Business Administration, Management Information Systems, General

• Houston City College

  Associate's degree, Multi-Disciplinary Studies, General