Lena Khtei
Senior Client Strategy Manager @UZURV – The Adaptive TNC
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WORK HISTORY
Senior Client Strategy Manager @UZURV – The Adaptive TNC
Richmond, VA, US
UZURV is an efficient scalable TNC model SaaS, built specifically for paratransit. Leads UZURV\'s Implementation and Project Management Teams and helps manage UZURV\'s Client Success Team. Leads the onboarding and implementation of new programs. Responsible for building and optimizing business, implementation and communications processes to improve the quality of new program implementations. Captures and disseminates program standard operating procedures and technology integration for the successful launch of UZURV’s mobility platform. Responsible for developing and implementing strategies to help clients achieve their business objectives. Builds and mainteins meaningful relationships with key stakeholders in client organizations. collaborates with UZURV’s operations, process, engineering, and other cross-functional teams. Ensures that project teams are trained, organized and focused on delivering high-quality outcomes.
EDUCATION
Kyiv National Linguistics University
Bachelor's degree, Spanish Language Specialist
ABOUT LENA KHTEI
Highly collaborative client success manager with the proven ability to independently manage and coordinate projects, events, and critical meetings. Highly organized, detail-oriented, and entrusted to exceed expectations in managing multiple initiatives simultaneously. Areas of Expertise: Project Management Event Management Written Communications Vendor Management Relationship Management Persuasive Presentations Financial Reporting Contract Negotiation Vendor Management Process Innovation Team Management Cross-functional Collaboration
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