Lena Chatman

About Lena Chatman

I am having a very exciting journey as a highly skilled individual, with a proven history of effective leadership as well as a well-balanced array of professional skills. Having 40 years in Telecommunication it goes without saying that I have held many positions associated with the life cycle of services provided. As a leader my position provides me a chance to manage and develop people, which is what causes all those involved to be successful, including myself.

Experience

1. Mgr, Systems Engineering

   Spectrum Business

   Aug 2022 — Present · Charlotte, NC, US

   Managing a team of top tier engineers who develop, monitor and manage the systems associated with the Enterprise Network Operations alarm notification dashboards, enabling real time event management as well as proactive management of customer impacting events to minimize down time• Ensure teams can proactively evaluate changes to systems ensuring all devices are polling and alarming as expected• Report and manage health of the infrastructure associated the network infrastructure and systems including servers and applications.• Develop strong relationships with product teams and boundary partners responsible for developing and implementing infrastructure and client solutions• Facilitate meetings with vendors to ensure the latest enhancements are reviewed and implemented as needed• Point of contact for all escalations either during service interruptions or failures in process or procedures• Implementer of a Scrum methodology of project management to properly prioritize and report trendsSkills: Leadership - Management - Project Management - Broadcom - Application Performance

Education

• Heald College

  Associate of Arts and Sciences (AAS), Electrical Engineering Technologies/Technicians

  1986 — 1988

• University of Phoenix

  Bachelor of Applied Science (B.A.Sc.) not Complete, Information Technology

  2002 — 2006

Skills

• Ami
• Project Management
• Project Planning
• Ip
• Network Engineering
• Power Systems
• Wireless Technologies
• Energy
• Management
• Process Improvement
• Computer Network Operations
• Fiber Optics
• Internet Protocol (Ip)
• Networking
• Troubleshooting
• Vendor Management
• Business Process Improvement
• Information Technology
• Information Management
• Technical Support
• Voice Over Ip (Voip)
• IT Management
• Change Management
• Risk Management
• Business Continuity
• Wireless
• Energy Efficiency
• Telecommunications
• Smart Grid
• Ethernet
• Smart Metering
• Integration
• Voip
• Data Center