Leland Lloyd
I Develop Customer Success Teams for High-growth Startups
- Role
- Enterprise Customer Success Lead at Red Pepper Software
- Location
- Spokane-Coeur d\'Alene, US
- LinkedIn followers
- 500 followers
About Leland Lloyd
In my 15 years of experience, I have- Turned scrappy, start-up-phase groups into…
Experience
Enterprise Customer Success Lead
Sep 2023 — Present · Spokane, WA, US
I lead our Enterprise Account Growth Team, which delivers solutions for Red Pepper\'s largest and most complex clients. During my time with the team at Red Pepper we\'ve driven the following results- Tripled the average deal size over 12 months- Formed a elite project team that has driven over 100 successful implementations- I Personally drove over $1 million in revenue
Education
Purdue Global
Master of Business Administration (MBA)
2014 — 2015
Brigham Young University - Idaho
B.S, Industrial and Organizational Psychology
2009 — 2012
Skills
- Spss
- Customer Service
- Training
- Customer Satisfaction
- Data Analysis
- Leadership Development
- Conflict Resolution
- Human Resources
- Analysis
- Market Research
- Marketing Research
- Recruiting
- Business Development
- Solution Selling
- Franklin Covey
- Critical Thinking
- Survey Design
- Conflict Management
- Sales Process
- Research
- Microsoft Excel
- Powerpoint
- Key Account Relationship Building
- Qualtrics
- Salesforce.com
- Statistics
- Negotiation
- Microsoft Office
- Saas
- Account Management
- Key Account Management
- Analytics
- Team Leadership
- Organizational Behavior
- Organizational Effectiveness
- Time Management
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