Leland Howard

About Leland Howard

Business Continuity professional with extensive experience in third-party management, process improvement, relationship management, and identification of emerging risks. Quickly absorb and retain new information and procedures. Proactive, motivated, goal-oriented problem-solver able to handle multiple tasks and projects simultaneously. Green Belt Certification in Six Sigma Methodology, strong analytical and communication skills provide solid leadership for management, employees, and customers.• Strategic Planning • Graphic Design • Process Improvement • Vendor Management • Contract Negotiations• Customer Communications• Staffing and Forecasting • Reporting

Experience

1. Director

   TIAA

   Mar 2026 — Present

   Provides leadership in the maturation and ongoing sustainability of the Corporate Business Continuity Supplier Resiliency Program, including leading Supplier Resiliency at the enterprise level consisting of second line of defense standard setting, oversight and governance of the program both on and offshore.Oversee the review and testing of disaster recovery plans for critical suppliers and ensure compliance with industry standards and regulations. Conduct quality review of assessments, providing regular reports and recommendations to senior management for strategic training and decision-making.Collaborate with suppliers and the enterprise to develop contingency plans, ensuring quick recovery and response to disruptions such as natural disasters, geopolitical issues, or technological challenges. Act as the primary point of contact for crisis coordination, ensuring all parties are informed, and decisions are made swiftly and efficiently during unplanned business interruptions.Serve as the Control Partner responsible for the review and approval of terms and conditions related to Business Continuity in all third-party agreements.Lead the development of supplier performance monitoring systems and tools to track, evaluate, and improve supplier resiliency metrics.

Education

• North Carolina Agricultural and Technical State University

  Master of Science (MS), Graphic Communications

  2000 — 2001

• University of North Carolina at Greensboro

  Bachelor of Business Administration (B.B.A.), Marketing

  1995 — 1999