Lela Cloud Neff

About Lela Cloud Neff

Extensive experience in Career Coaching, Operations Management, Business Development…

Experience

1. Director of Operations

   Strategic Resumes - Career Coaching - First Quality Executive & Professional Resumes

   Jan 2012 — Present · New Orleans, LA, US

   Oversee production of resumes and business plans for a nationwide résumé service, catering to Fortune 500 Executives, Business Professionals, and clients from all industries. • Initially recruited as Office Manager and promoted to Director of Operations in 2013 due to outstanding organizational, leadership, and strategic planning skills.• Totally restructured pricing models and collections, resulting in significant increases in income from previous year each month since joining firm.• Currently Manage and direct all operations, sales, marketing, promotions, web development, product development, and customer relations.• Oversee quality control, computer systems, and business relations. Ensure physical / electronic security for a proprietary database of résumés and related documents.• Conduct instructional seminars, training sessions, and career search informational programs. Provide detailed résumé critiques for clients.• Oversee production and editing process for résumés, business plans, non-profit organization plans, and various other writing projects.• Meet directly with clients to conduct comprehensive career assessments and job search strategy sessions. Utilize desktop publishing, word processing, and laser printing technologies. • Organize office procedures and provided executive support to President of company, including the database development, project tracking, payment information, and completion / follow through.• Process accounts receivable, make collection calls, initiate orders and maintain files, answer calls, and provide in-depth information to current and potential clients.• Assist writers with data entry, proofread, taking on special projects as assigned, and obtain essential project information in person and via telephone and email.• In 2013, served as Co-Presenter at Loyola University Senior Seminar class in Mass Communications and the 2013 AMA National Student Conference at the Sheraton Hotel.

Education

• Loyola University New Orleans

  Bachelor of Arts (B.A.), Political Science and Government

  1993 — 1997

Skills

• Executive Support
• Vocals
• Human Resources
• Strategy
• Payroll
• Office Administration
• Resume Writing
• Management
• Team Building
• Technical Writing
• Business Development
• Interview Preparation
• Event Planning
• Public Speaking
• Business Process Improvement
• Songwriting
• Business Strategy
• Budgets
• Strategic Planning
• Customer Service
• Marketing
• Social Media
• Yoga
• Career Development Coaching
• Leadership
• Grant Writing
• Coaching
• Studio Recording
• Executive Coaching
• Nonprofits
• Training
• New Business Development
• Budgeting
• Employee Training