Lekhraj Naidu
Sr Technical Analyst @Hotelkey
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WORK HISTORY
Sr Technical Analyst @Hotelkey
Promoted to Senior Technical Analyst, where I support the frontline support team by assisting with incident resolution and handling complex technical tickets. Currently working on incidents raised by major hospitality brands including IHG, Hilton RK, and Global Solutions (Independent Properties). My primary focus areas include POS systems and Event Management–related concerns, ensuring minimal downtime and smooth business operations.I work extensively with core products such as RetailKey and EventKey, troubleshooting issues, analyzing root causes, and collaborating with internal teams to deliver timely and effective resolutions.Key Responsibilities :Assisting support teams with escalated technical incidentsManaging and resolving brand-specific tickets (IHG, Hilton RK, Global Solutions)Handling POS and Event Management issuesWorking on RetailKey and EventKey platforms
EDUCATION
Nagpur University
Bachelor of Business Administration - BBA, Finance, General
Hislop College, Nagpur
Bachelor of Business Administration - BBA, Finance, General
ABOUT LEKHRAJ NAIDU
With a robust background spanning technical support, client management, and legal administration, I bring a wealth of experience in delivering top-notch customer service and effective technical solutions. My expertise lies in adeptly troubleshooting issues and building strong team relationships, ensuring smooth operations across various domains.In previous roles, I have excelled in managing client relations, meeting targets consistently, and fostering collaborative environments. Whether navigating complex technical challenges or supporting legal processes, I am dedicated to proactive problem-solving and continuous learning. I am passionate about contributing to organizational success through my commitment to excellence and a proactive approach to achieving results.My career journey reflects a dedication to professionalism and a drive to enhance operational efficiency while maintaining a strong focus on client satisfaction.
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