Lekhraj
CRM consultant || Operational Efficiency || Customer Relationship Management Business Consultant || Team Management || Team Leader || Driving Growth & Efficiency || Business Growth & Efficiency
- Role
- Lead Business System Analyst at Havells India Ltd
- Location
- Jodhpur, RJ, IN
- LinkedIn followers
- 500 followers
About Lekhraj
I’ve spent my career at the intersection of strategy, creativity, and storytelling. my focus is on creating growth that lasts. Leading teams, analyzing data, and crafting strategies that truly work has taught me that results are built on consistency, experimentation, and human connection. My work today spans helping founders, leaders, coaches, creators, and professionals build. I’m learning, mentoring, meeting people, or exploring ideas, because growth, for me, is personal and continuous\"Experienced CRM Consultant and Service Operations Team Leader with a proven track record in enhancing customer satisfaction and operational efficiency. I specialize in customer relationship management, team leadership, and process improvement. I excel at managing service call escalations, streamlining workflows, and ensuring service excellence across departments and with franchise partners. Proficient in POS systems, inventory management, and leveraging strong interpersonal and communication skills to build long-term client loyalty and drive business growth.\"
Experience
Lead Business System Analyst
Jul 2021 — Present
My background as a Team Leader includes comprehensive management of all service operations—from in-house support and inventory control to effective franchisee coordination. I have a demonstrated ability to manage high-stakes situations by handling service call escalations and ensuring prompt resolution, which is critical for supporting business growth.Empowering Havells Service Partners through Digital Transformation. I specialize in training and onboarding partners on CRM systems and Technician Apps to drive operational excellence and superior customer experiences.(Customer Experience (CX), Digital Customer Management, Field Service Management, Service Excellence, Omnichannel Customer Engagement, Workflow Optimization, Operational Excellence, Root Cause Analysis, Change Management, Strategic Sourcing.)
Education
Vardhman Mahaveer Open University (VMOU), Kota
Bachelor of Arts , Economic
Satyam public secondary school Jodhpur
Intermediate PCM
Government Polytechnic College
Diploma in Engineering , Mechanical Engineering
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