Leke Olorunsogo
Information Technology Support Specialist @Fortinet
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WORK HISTORY
Information Technology Support Specialist @Fortinet
Toronto, ON, CA
Provide Tier I/II technical support for hardware, software, and network issues, e.g, troubleshooting Windows 10/11 login failures, fixing printer connectivity, or resolving slow Wi-Fi on Cisco/Meraki networks in a test environment.*Diagnose and resolve user issues through remote tools like AnyDesk, TeamViewer, SCCM, or Microsoft Intune; for example, remotely reinstalling Outlook profiles or pushing security updates to multiple workstations.*Configure and manage user accounts and permissions in Active Directory and Microsoft 365; such as creating users, resetting passwords, assigning licenses, setting mailbox policies, or troubleshooting OneDrive sync problems in a lab-built AD environment.*Install, update, and maintain IT equipment, including laptops, desktops, VoIP phones, and peripherals, e.g, imaging devices using MDT/Clonezilla and deploying them with standard company software packages.*Support enterprise applications like Microsoft Office Suite, Teams, Slack, ServiceNow, and ERP/CRM systems; for example, resolving failed Teams meetings due to calendar sync issues or fixing broken macros in Excel.*Perform basic network troubleshooting, such as diagnosing DHCP conflicts, fixing DNS lookup issues, or verifying cable and switch connectivity using tools like ipconfig, tracert, and Cisco Packet Tracer labs.*Document incidents and solutions clearly using ticketing systems like Jira, ServiceNow, or Freshservice—for example, writing step-by-step resolutions so other technicians can easily repeat or understand fix procedures.
EDUCATION
Bowen University Iwo
Bachelor's degree, Computer Science and Information Technology
University of Derby
Bachelor's degree, Computer science
College of the North Atlantic
Network Cybersecurity
ABOUT LEKE OLORUNSOGO
I am a dedicated and proactive cybersecurity specialist with a passion for securing digital landscapes against evolving threats. With a solid foundation in Computer Science and a focus on cybersecurity, I bring a wealth of experience in safeguarding systems, networks, and data assets from potential risks.My journey into cybersecurity began with a relentless curiosity about the intricate world of technology and its vulnerabilities. Over the years, I\'ve honed my expertise in identifying weaknesses and implementing robust defense strategies to mitigate risks effectively.My skill set encompasses a diverse range of areas within cybersecurity, including penetration testing, threat analysis, and security architecture. I thrive in conducting thorough assessments, pinpointing vulnerabilities, and devising innovative solutions to fortify digital infrastructures. I have a proven track record of executing ethical hacking practices, employing industry-standard tools, and collaborating cross-functionally to implement security best practices.I stay ahead of the curve in this ever-evolving field by continuously learning and adapting to new security challenges. Whether it\'s staying updated on emerging threats, mastering the latest security tools.Moreover, I believe that effective communication and education are pivotal in ensuring a robust security posture. I am passionate about sharing my knowledge through workshops, presentations, and educational initiatives aimed at raising awareness about cybersecurity best practices among colleagues and the wider community.I am seeking opportunities to leverage my expertise and passion in a dynamic environment where I can contribute to protecting critical assets and making a meaningful impact in the realm of cybersecurity.Let\'s connect and collaborate to fortify and defend against the evolving cybersecurity landscape.
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