Leimomi Gaghan
Aspiring Customer Success Leader - 15+ Years in Customer Satisfaction | Focused on Driving Client Engagement & Retention
- Role
- Bodi Partner at Bodi
- Location
- Augusta, MO, US
- LinkedIn followers
- 500 followers
About Leimomi Gaghan
To leverage over 15 years of experience in enhancing customer satisfaction and driving retention as a Customer Success Manager. I am dedicated to building strong client relationships, identifying growth opportunities and delivering exceptional service to ensure sustained client success and loyalty.
Experience
Bodi Partner
Apr 2021 — Present
Cultivate & sustain strong relationships with customers at a leading B2C at-home fitness platform, enhancing retention by 20%.• Collect and analyze customer feedback to refine service offerings, leading to 33% increase in customer satisfaction.• Onboard clients showcasing our platform ensuring they understand the full value of their catalog purchases.• Proficient in CRM tools (Salesforce & Google Streak) to effectively manage customer relationships & drive successful outcomes.
Education
Southeast Missouri State University
Bachelor of Science
Skills
- Management
- Social Networking
- Social Media Marketing
- Marketing Communications
- Sales Management
- Time Management
- Hospitality Management
- Food & Beverage
- Customer Service
- Hospitality
- Powerpoint
- Microsoft Excel
- Inventory Management
- Account Management
- Marketing
- Leadership
- Event Planning
- Microsoft Office
- Sales
- Online Advertising
- Teamwork
- Catering
- Training
- Customer Satisfaction
- Hotels
- Event Management
- Meeting Planning
- Outlook
- Public Relations
- Hospitality Industry
- Social Media
- Microsoft Word
- Customer Relationship Management (Crm)
- Advertising
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