Leila Novak
Vice President, Customer Success @GHX
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WORK HISTORY
Vice President, Customer Success @GHX
Leader of Customer Success, Center of Excellence, Customer Training and Renewals Teams • Recruited to reimagine and deliver best in class Customer Success Department. Rebuilt team to drive growth and become trusted advisors resulting in 24% utilization improvement. Developed customer upsell and cross sell program, driven $15 million in closed sales. • Designed and built Center of Excellence to support high volume customer base. Implemented ticket system, staff capacity and production planning, SLA forecasting and modular work system. • Renewals sales team, exceeded sales plan, renewal rate goal, and lowered attrition dollars by 15%.
EDUCATION
Brown University
B.A., History
SKILLS
ABOUT LEILA NOVAK
Experienced professional recognized for delivering outstanding results across Sales…
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