Leilani Shore
Open to work | Customer Success Specialist
- Role
- Outreach Coordinator at Warrior Canine Connection
- Location
- Rockville, MD, US
- LinkedIn followers
- 500 followers
About Leilani Shore
Highly effective Customer Success Specialist with over 5 years of experience specializing in operations and client services management. Sustains the highest level of customer service through efficient customer account management while managing a wide variety of customer service issues quickly and efficiently. With outstanding ability to manage tasks and prioritize effectively in fluid, dynamic, and high-pressure environments.
Experience
Outreach Coordinator
Dec 2022 — Present
Developed and implemented outreach strategies to increase awareness of the organization\'s mission and services including but limited to social media campaigns to increase engagement. • Provided quick and efficient responses to volunteer emails, phone calls, text messages, applications, and the scheduling of interviews. While working directly with the Program Manager to manage 50+ emails daily. • Communicated cross-functionally with puppy development, marketing, communications, and executive departments to help optimize volunteer experience and volunteer retention. • Created 5+ reports weekly and analyzed data for weekly reports across multiple departments to help implement effective outreach strategies with diverse populations. • Planned and facilitate required volunteer training for up to 15 volunteers while establishing and maintaining positive relationships with diverse. • Coordinate participation in a variety of events and public appearances, including conferences, fundraisers, and community outreach to promote the organization\'s mission and volunteer opportunities. • Assisted with all volunteer applications and performed interviews through volunteer account management through Salesforce. • Managed all communication with the program manager and executive departments in an effective and timely manner.
Education
Ohio University-Southern Campus
Bachelor of Arts - BA, Psychology
2015 — 2019
Ohio University-Southern Campus
Associate of Science - AS, Equine Studies
2015 — 2018
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