Leilani Close
Industry Director, Travel & Hospitality at KellyMitchell | IT Project Solutions
- Role
- Client Engagement Director at KellyMitchell Group
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Leilani Close
As a seasoned professional with over a decade of experience in optimizing customer experience, I am dedicated to delivering exceptional client solutions and fostering long-lasting relationships. My expertise lies in cross-functional strategy development, project management, and continuous improvement initiatives aimed at achieving business outcomes. • Led the establishment of five new internal teams and functions, contributing to a combined $148.5M in annual revenue.• Implemented streamlined procedures and leveraged data-driven insights to increase sales from new clients by $8.7M and reduce turnover rates among healthcare clients by 34%.• Fosters clear communication and collaboration with vested parties, exceeding client expectations.Specialties: Project Management, Financial Analysis, Process Optimization, Incentive Planning and Modeling, Data-Driven Decision Making, Client Services and Service Recovery, Attention to Detail, Interpersonal Skills, Negotiation Skills, Ability to Work Under Pressure and Meet Deadlines, Adaptability and Flexibility.
Experience
Client Engagement Director
Jul 2024 — Present · Seattle, WA, US
Education
UNC Kenan-Flagler Business School
Master of Business Administration - MBA
University of Washington
Bachelor’s Degree, Medical Anthropology and Global Health, Nutrition
Harvard Business School Online
Certificate in Negotiation Mastery
2022
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