Leila Johannesen
Customer Community Advocate - Data Security
- Role
- Customer Community Advocate - Data Security at IBM
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Leila Johannesen
Customer advocate with training as a User Experience Researcher and Designer. My goal is to ensure customers have a great experience in all aspects of their interaction with us. Specialties: Customer advocacy, design thinking, contextual inquiry, interviewing, interaction design, usability testing, customer program management, creating consumable content, iterative design, prototyping, heuristic evaluation, focus group facilitation, survey design.
Experience
Customer Community Advocate - Data Security
Apr 2018 — Present
Education
The Ohio State University
PhD
Barnard College
Bachelor of Arts (B.A.)
New York University
Masters
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