Leila Dominguez
Client Success Manager at Autoweb, Inc.
- Role
- Client Success Manager at AutoWeb, Inc.
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
Experience
Client Success Manager
Jul 2018 — Present · Irvine, CA, US
Manage a Book of Business: Oversee and nurture a portfolio of automotive clients valued at over $200K in annual revenue, ensuring consistent engagement and satisfaction- Client Retention: Develop and execute proactive retention strategies to minimize churn and maintain long-term client partnerships. Consistently representing a churn rate of below 5 percent- Upselling & Cross-Selling: Identify opportunities to upsell additional products, services, or solutions to existing clients, increasing account value and overall profitability- Relationship Management: Serve as the main point of contact for all client needs, inquiries, and escalations—building trust and credibility through consistent follow-up and high-quality service.Account Growth: Create tailored account plans that align with client goals and drive measurable outcomes, including improved service usage and higher ROI- Performance Tracking: Monitor account health, analyze client data, and report key metrics (renewal rates, upsell percentages, and satisfaction scores) to leadership- Collaboration: Work closely with sales, operations, and service delivery teams to ensure clients receive seamless support and exceptional service quality- Renewal Management: Prepare and deliver renewal proposals, ensuring timely contract negotiations and continued client engagement. Top renewal performer in the company- Issue Resolution: Proactively identify and resolve service or performance issues before they escalate, ensuring client satisfaction and retention- Client Education: Conduct regular business reviews, trainings, or product demos to help clients maximize the value of services provided.
Skills
- Automotive Aftermarket
- Automobile
- Competitive Analysis
- Selling
- Market Planning
- Lead Generation
- Automotive
- Sales Process
- Profit
- Dealers
- Microsoft Excel
- Account Management
- Vehicles
- Dealer Management
- Team Building
- Sales Management
- Sales Presentations
- Salesforce.com
- Online Marketing
- Sales
- Leadership
- Sales Operations
- Customer Retention
- Customer Service
- Cold Calling
- Training
- Customer Satisfaction
- New Business Development
- Pricing
- Business Development
- B2b
- Direct Sales
- Crm
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