Leigh White

About Leigh White

I am a technical communicator with over 20 years of experience as a content creator, Information Architect, XML technologist, and trainer. One of my primary interests is exploring ways that small technical publication groups can leverage existing tools and improve processes to maximize the reuse of their content, improve their efficiency, increase their offerings and save their sanity. To accomplish these goals, I advocate that effective technical communicators need to be more than writers; they need to be part programmer, part designer and part project manager. I am also a devotee and evangelist of XML and structured/topic-based documentation and I believe that DITA might just save the world.Specialties: content analysis and modeling, information architecture, processes design and implementation, XML/XSLT/XSL-FO, document set evaluation/XML conversion, DITA training/implementation, FrameMaker template and EDD design/implementation, taxonomy development, relational database design

Experience

1. Product Owner, Ixia Ccms

   Madcap Software, Inc

   Feb 2023 — Present

   Continuing to draw on my previous experience as a DITA content author, CCMS user, and CCMS implementation specialist, I work with the UX designer, graphic designer, and developers to: determine priorities for new CCMS features based on customer feedback and internal discussions help design logical and friendly workflows for new features improve existing features to better conform with industry standards and customer needs develop use cases and content to illustrate new features for the developers develop test content act as a liaison between the Services team and the Product Development teamIn addition, I continue to develop and present a regular series of customer workshops on various aspects of the CCMS.

Education

• University of Connecticut

  M.A., Theoretical Linguistics

• University of Connecticut

  Master of Arts - MA, Applied Linguistics

• Mercer University

  B.A., English Literature

Skills

• Sql
• Adobe Acrobat
• Documentation
• Content Management
• Agile
• Css
• Content Analysis
• Structured Authoring
• Agile Methodologies
• Content Strategy
• Requirements Analysis
• Information Architecture
• Single Sourcing
• Cms
• Technical Writing
• Html
• Framemaker
• Technical Communication
• Dita
• Relational Databases
• Writing
• Xsl/Xsl:Fo Design
• Technical Documentation
• Framemaker Dita
• Xml
• Content Development
• Manuals
• Online Help
• Software Documentation
• Xslt