Leigh Hatfull
Head of Operations @Exceeding
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WORK HISTORY
Head of Operations @Exceeding
Procurement Category SME (Office & IT Supplies, Recruitment, Professional Services)Service Excellence practitioner and PMO lead.Developing value propositions for procurement professional services to public and private sector aligned to market needs in order to deliver new programmes and projects. Driving pre-sales solutioning calls, involving relevant subject matter expects from the wider team in order to explore and test requirements and options for potential solutions. Producing high quality written proposals and bid content capturing client requirements and detailing solutions and commercial models for service delivery. Client engagement manager during service delivery to ensure that project outcomes are achieved. Strategic partnership programmes including working with the founders of an innovative neutral vendor framework solution to communicate benefits to the market and accelerate adoption by key organisations within the public sector. Extensive sourcing of skilled resources for the delivery team, typically associate or contract procurement consultants, usually with short notice and to deadline.
ABOUT LEIGH HATFULL
I possess a unique blend of expertise in professional services business development which I feel gives me an ability to leverage people in understand and solve business problems. Beginning my career in technology products sales, I transitioned into professional services through senior level recruitment where I worked on an almost exclusively retained basis delivering senior hires for technology and professional services firms. I then emerged into working for a procurement services consultancy. This diverse but technical background has given me an ability to adapt to new scenarios, understanding complex client problems and related service offerings, and effectively align service capabilities with market demands. By collaborating closely with marketing teams, I develop strategic campaigns to develop and articulate value propositions, driving growth and awareness. My experience in bid and proposal writing ensures that I can craft compelling content that clearly articulates solutions that meet client requirements.I focus on both cost control and revenue generation in order to develop commercial models that maximise profitability. My expertise in sourcing and interviewing key resources such as associate consultants ensures that project needs are met with the right delivery blend, aligned with both project statement of work and the commercial goals. Additionally, I have a robust understanding of selling to and marketing for the public sector, effectively navigating the complexities of public sector routes to market to achieve successful outcomes.As a Client Manager overseeing professional services projects, my priority is to ensure client satisfaction, in order to lead to repeat business and long-term relationships. My experience in project and delivery management allows me to deliver consistent results, ensuring projects are completed on time and within budget.
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