Leigh Ann Morales

About Leigh Ann Morales

I drive consistency and create efficiencies, delivering a \'Best in Class\' client service platforms with an unwavering commitment to customer satisfaction and employee development.+ DATA-DRIVEN, PRAGMATIC APPROACHESA data-driven and confident decision maker, I establish optimized workflows and laser-focused communications channels, cultivating an environment that values growth and career progression.I approach problems rationally and reach decisions based on data, research, and proof, earning a reputation as a logical, methodical, and precise thinker.+ WORKABLE SOLUTIONSI leverage communication, leadership, and strategic planning skills to create clear, workable solutions, guiding continuous progress in established processes through data-driven conclusions.+ MY LEADERSHIP STYLEI build and lead teams in delivering outstanding results with clear expectations and demonstrated commitment to team goals.Despite challenges posed the unprecedented COVID-19 crisis with enhanced virtual tools and team coaching on effectively by managing expectations in a virtual world.

Experience

1. Vice President, Financial Services Operations

   Higginbotham

   Jan 2021 — Present

   Support growth and career progression, promoting technology to drive consistency and efficiency. Tasked with building metrics and benchmarks to measure quality and efficiencies for successful training programs. Serve as a resource for teams.

Education

• Southern Methodist University

  BBA

  1998