Leigh Scott
NaaS Digital Success Leader @Lumen Technologies | Driving Customer Adoption and Growth | Microsoft Alumni
- Role
- Customer Success Account Management Director, Retail and Consumer Goods, West Region at Microsoft
- Location
- Park City, UT, US
- LinkedIn followers
- 500 followers
About Leigh Scott
With over two decades of experience in customer success and consulting, I lead a team of 50+ professionals at Microsoft, driving digital transformation and business outcomes for Retail and Consumer Goods customers across the West region. Focused on Microsoft\'s \"model, coach, care\" framework, I am dedicated to empowering my team with technical expertise and industry knowledge to align with customer priorities. Passionate about fostering collaboration and innovation, I aim to deliver impactful solutions that resonate with both customers and Microsoft\'s mission to enable every person and organization to achieve more. At Microsoft, I successfully built the Retail and Consumer Goods Customer Success organization for the West region from its inception during the pandemic in 2020. By coaching my team on technical relevance and strategic planning, we accelerated cloud adoption and enabled impactful business outcomes. My prior experience with state and local government and education consulting further honed my ability to manage large teams and deliver transformative solutions in complex environments.
Experience
Customer Success Account Management Director, Retail and Consumer Goods, West Region
Jul 2020 — Present
Education
North Carolina State University
Bachelor of Arts (B.A.), Business Administration and Management, General
1989 — 1993
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