Leigh Taylor

About Leigh Taylor

A consummate CS professional, I lead our CS team which ensures customer success by driving strategic initiatives linking stakeholder engagement and success planning, with measurable business outcomes. With direct focus on our customers\' idea of success, we work cross-functionally with many departments (Sales, Support, Marketing, Product, Engineering, etc.) to increase value realization, satisfaction, loyalty/retention, and growth. I specialize in building top-tier CS teams, including crafting customer engagement models & strategy. Developing engagement frameworks that strengthen customer relationships, and improving alignment that enhances renewal, retention, and growth are my strength areas. My team\'s efforts are supported by data-driven insights, including metrics that connect customer success activities with key performance indicators like churn, NRR, ARR, growth rates, customer engagement, renewal rates, and health scores. My team and I work both internally and externally to drive success for all stakeholders. We bring to life the agility, solution expertise, and strategic partnerships that help our customers succeed.

Experience

1. Director of Client Success

   TTEC Digital

   Mar 2026 — Present · Fort Myers, FL, US

   Leading, building and coaching a team of dedicated and talented client success managers that help our clients realize maximum value and potential from CX solutions and services they\'ve purchased. We strive for excellence in helping our customers, through regular engagement, strategy meetings and sessions, proactive communication and working cross-functionally to bring all stakeholders together to ensure alignment on realizing success and value for our customers.

Education

• Bellarmine University

  Bachelor of Science