Leigh Luke
Customer Service Operations Lead @Tottenham Hotspur Football Club
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WORK HISTORY
Customer Service Operations Lead @Tottenham Hotspur Football Club
EDUCATION
The Royal Navy
NVQ, Public Administration
ABOUT LEIGH LUKE
With over 20 years’ experience in customer service operations, I have built a career delivering exceptional service, optimising processes, and leading high-performing teams across finance, banking, and retail.I specialise in driving operational excellence, modernising workflows through technology, and exceeding client expectations. Throughout my career, I have successfully led initiatives that improved ROI, increased engagement, and transformed underperforming areas into success stories.As a leader, I believe that great management drives outstanding business performance. I have recruited, trained, and mentored individuals into high-performing professionals who contribute to organisational growth and innovation.Passionate about combining process improvement with people development, I thrive on creating environments where teams excel and customers receive world-class service.If you are looking to connect or explore collaboration opportunities, I would be delighted to hear from you.
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